Frequently Asked Questions
Frequently asked questions
Shipping & Orders
Yes, shipping is free regardless of your order amount.
You will receive a tracking link by email once your order has been shipped, you also can track your order with your order number and e-mail following this link : Track Your Order.
Order processing takes 1 to 3 business days, followed by a delivery time of 7 to 9 business days. You can expect to receive your order within 8 to 12 business days from the date of purchase.
If you’re not home, a delivery notice will be left. Your package will either be available at a local pickup point or delivered directly to your mailbox when possible.
You can cancel or modify your order as long as it hasn’t been processed yet.
We accept payments by credit card – Visa, MasterCard, American Express – as well as PayPal and Google Pay.
Yes, all transactions are protected by SSL encryption and comply with the highest security standards. Your payment information is completely confidential and secure.
If you change your mind...
Exchanges & Returns
Our goal is to ensure you’re completely satisfied with your order. You have the legal right to withdraw within 30 days, without providing a reason or paying any penalties. To request a return, please contact us by email.
In that case, we will resend your order or issue a refund if reshipping is not possible.
In that case, simply send us a photo of the issue and we will resend your order.
You can send us a picture on our e-mail : contact@thecocktailstore.com
Yes, you can cancel your order as long as it hasn’t been processed yet.
You can contact us by email at : contact@thecocktailstore.com
By phone at : at +1 224-225-0606.
You can also use our contact form from our website on this link : Contact us